1. OUR RETURNS POLICY
If you are a customer in the European Economic Area (EEA), you get 10 calendar days to cancel your order because you have changed your mind. This cancellation period starts from the day you have received all of the items in your order. Find out how to return your item(s) using our hassle-free, process here.
If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund.
2. FAULTY GOODS
Please return your item(s) to us within 10 days after finding the fault, and remember to get in touch before returning. You can do this by filling out the form on our Customer Service Hub here , and a member of our team will look into it.
3. CANCELLING A CONTRACT UNDER THE CONSUMER CONTRACTS REGULATIONS
If you’re a customer in the EEA, you get 10 days to cancel your contract with us
This two week period starts from the day after you receive your order (or from the day after you receive the last item of your order). You’ll need to write to us with notice of your cancellation – just fill out this form where you’ll also find details on how to return your item(s).
You can cancel your contract with us, only by filling a complaint here.
If you’re cancelling your contract with us but have already received your order, you’ll need to return the item(s) to us using these steps . You`ll then receive a full refund as soon as we receive the merchandise and we checked it.
If the merchandise is damaged, we cannot refund you.